As part of the Shand commitment to quality, we provide a 5 year warranty to the original owner of the frame and fork purchased for any defects caused by our workmanship or material.
This means that for any defect in materials or manufacturing during the period of original ownership, we will repair or replace the frame (and/or fork) as required. This does not cover any defect from the result of accident, improper use or neglect and will be at the discretion of Shand Cycles UK Ltd. Customers are expected to carry out regular preventative maintenance to their bike, including but not limited to the use of an internal frame saver wax and the removal, cleaning & regreasing of the seatpost to prevent seizing in the frame.
(Shand Bicycles or Frames purchased before December 1st, 2023 were done so under “Shand Cycles Ltd” therefore will not qualify for any warranty before this date due to “Shand Cycles Ltd” the company being dissolved. Now as a new company, Shand Cycles UK Ltd will honour the 5-year warranty policy on Bicycles and frames bought after December 1st, 2023)
“Note we are here to help so if your Shand frame has had an issue or is out of its warranty time frame we will do our best to accommodate the issue if one arises.
Please email email@example.com with photos of the issue for us to review”
Paint finish on our frames carry a one-year warranty against defects in the materials used and their application. This does not cover normal damage caused by wear and tear (scuffs and scratches) caused in everyday use and abuse.
Any components supplied with our frames (such as headsets) sold within the EU are covered by a 2 year warranty, or longer in the case of the original manufacturers’ warranty exceeding than this. For any defects please contact us in the first instance.
If you think you need to return an item for any reason, please contact us within 7 days of receipt.
To make a warranty claim, please contact us with proof of original purchase and to arrange for collection. Carriage charges to and from Shand will be the responsibility of the original owner.
Shand Cycles UK Ltd is Registered in England and Wales, company number: 15233239.
VAT number: 452548190
Shand Cycles UK Ltd